Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

YourSnoozle will accept, for return or exchange, items purchased from our website within 30 days of the purchase under the following conditions:

• There are no visible signs of damage
• All original packaging is intact
• Any sign of damage will compromise our guarantee

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require proof of purchase (such as your order confirmation email).

Exchanges

For all returns or exchanges, please contact yoursnoozle@gmail.com and provide your order number and reason for return or exchange. We’ll handle your request according to the rules stated here.

Return Shipping

You are responsible for paying your own shipping costs when returning an item.

If you are shipping an item over $75, please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we’ll send you an email to confirm receipt and notify you if your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds

Refunds can take 2–3 business days to appear, depending on your bank or payment provider. If you still haven’t received your refund after this timeframe, please contact us at yoursnoozle@gmail.com so we can investigate the issue.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact yoursnoozle@gmail.com within 48 hours of delivery. We may not be able to honor claims made after this timeframe. We verify delivery timestamps through the carrier tracking link.

Feedback

We’d love to hear your thoughts or suggestions. Please email us at yoursnoozle@gmail.com — your feedback helps us improve every day.